Privacy Policy and Terms Of Use

Privacy Policy

Reclamo Online Privacy Notice for Users

At Pro Bono Net, Inc., we respect your privacy concerns. Please read this Notice to learn about:

  • The kinds of personal information we collect at our website, or its related mobile applications (the "Site")
  • How we may use that information, and
  • Who we may share it with.

This Notice also describes how we protect your personal information, and how to contact us to learn more about our privacy practices.

Click on any topic:

What We Do With Your Information

The information you provide at a Site may be used to:

  • Create and manage your account
  • Communicate with you about your account, the Site or our services
  • Identify wage theft resources that may be available to you
  • Help populate the New York State ("NYS") Department of Labor ("DOL") forms
  • Respond to your requests and questions
  • Customize your experience with the Site
  • Manage and improve the services we provide and how we communicate with you
  • Perform data analytics in order to further our mission, such as to identify trends in labor complaints and track wage theft recidivists
  • Facilitate policy advocacy efforts and organizing related to labor rights and wage theft prevention and recovery
  • Facilitate legal efforts, such as lawsuits, relating to labor rights and wage theft prevention and recovery
  • Protect against fraud, and manage risk exposure
  • Develop new services
  • Meet and enforce all legal requirements, industry standards, and our own policies and terms, such as our Terms of Use

Information You Give Us

Depending on your use of the Site, we collect different personal information about you.
Advocates using our Site will be asked for the following information:

  • Name
  • Contact information

You may also provide personal information through the questions used to populate the NYS DOL form. Such personal information could include the following, depending on what information you provide while filling out the wage theft claim questionnaire (the “Questionnaire”):

  • Name
  • Address
  • Contact Information
  • Details and information on your employment, such as your hours and pay
  • Disability status
  • Medical Information, such as the use of sick leave
  • Union Affiliation
  • Any other information you might share as part of the Questionnaire.

Information Collected Automatically

Our website collects information that helps us serve you and lets you use certain features of our services. To do this, we may use cookies, web server logs, web beacons, and JavaScript.


Our website uses internet cookies. These allow us to identify your browser and remember your information, settings, and your visits at the Site. We may also use other types of local storage, such as browser- or plugin-based local storage. Most browsers give you the option of allowing, limiting, and turning off cookies. You can control Flash cookies by visiting Adobe’s FlashPlayer Settings or Settings Manager. Note: If you turn off cookies, you will not be able to use all the features of our services. For example, cookies are required for the system to remember you for purposes of completing the Questionnaire and remember the information you provided before.

Our web server log may:
  • Collect information about your device, operating system, browser, access domain, and other system settings,
  • Identify your system’s language and your country and time zone,
  • Collect information about your current location;
  • Record the page that referred you to our site, your device’s IP address, and the pages you visit at our site.

We also may send software instructions to your device that collect details of your interactions with our website, such as the kind of general information listed above.


We use analytic services to learn how visitors use our Sites. These services will know your IP address or similar identifiers for our mobile applications, and they share information with us about how you use our Sites.

Your usage information helps us to:

  • Fix any problems on the Site;
  • Understand usage of the Sites and improve them, and
  • Meet our legal duties and comply with policies and procedures

How We Disclose You Information

Advocacy Organizations

We have partnered with Advocacy Organizations (each, an “Advocate”) that may be able to provide not-for-profit or reduced fee legal or other assistance to help you in navigating the Site.
The Advocate will have access to all of the information you provide through the Site, including your username and contact information, the responses you provided through the Site, and the results of the Questionnaire. The Advocate’s privacy practices may be different from ours and will apply to their use of your personal information. We are not responsible for how an Advocate uses your information. If you have questions with respect to an Advocate’s privacy practices, please contact them. By using the services of an Advocate, you agree that the Advocate may contact you via e-mail or text message.

Service Providers

We use a number of outside service providers, such as cloud storage providers who store the information we collect, software developers we hire to debug or improve our program, providers who support certain features of our services that allow us to communicate with you (such as automated SMS text message providers, e-mail service providers, and live chat providers) and payment or credit card processors. These outside service providers may have limited access to your personal information to the extent necessary to provide their services.

Researchers/Data Analysts/Third-Party Advocacy Groups

We may also share anonymized, and where appropriate aggregated, information and the results of any DOL complaints for the following purposes:

  • research,
  • academic studies,
  • data analysis,
  • reports, and
  • labor rights advocacy and wage theft reform efforts.

That means that we remove identifiers so that the information is not linked to you or any other particular person. For example, the data we share may be used to say how many users (not the names of) live in New York. We may also share with others how many people (not who) visited our site.

We do not share information from:

  • Specific categories of personal information, such as names, phone numbers, login and access details.


We may also share anonymized and aggregated information about our users to our non-profit funders for research purposes.

We do not share information from:

  • Specific categories of personal information, such as names, phone numbers, login and access details.

For legal reasons

We may share your personal information if we believe we need to do so to:

  • Bring and support lawsuits in support of our mission to prevent wage theft,
  • Enforce our Terms of Service,
  • Protect our rights, operations, or users
  • Comply with applicable law, regulation or legal process, such as a court order or subpoena;

Deletion of Information

You may request that we delete your personal information by contacting us We will endeavor to honor such requests where appropriate.

Contact Us

We welcome your questions, comments, and concerns about your privacy. You can contact us about such questions, comments, and concerns at

How We Protect Personal Information

We have administrative, software, and physical safeguards to protect the personal information you provide at our Site against accidental, unauthorized, or illegal access, disclosure, destruction, loss, change, and other illegal use.

The security of your information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we make reasonable efforts to protect your information, we cannot guarantee its absolute security.

Links to Other Websites

Our site lists links to other websites that are not part of our organization. We list those links to make it easier for you to get information at their sites. We do not have control over the content or privacy policies at those sites. It’s a good idea to look at the privacy notices before you use them.

Privacy Policy Updates

If we change our privacy policies, we will post a notice on The date of the change will appear at the top of the Privacy Notice.